Swaggy demo user privacy policy
Swaggy Demo User – Privacy Policy
Last Updated: October 2026
1. Introduction
Swaggy Demo (“Swaggy Demo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you use the Swaggy Demo User mobile application, website, booking platform or related services (collectively, the “Service”).
The Swaggy Demo User App is a demonstration and/or operational passenger-booking platform that may be used to demonstrate taxi, rideshare and passenger-transport functionality.
By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.
2. Company Information
The Swaggy Demo platform is operated by:
Swaggy InfoLabs / Swaggy Demo
Website:
Demo Platform:
https://demo.swaggyinfolabs.com/
For privacy-related enquiries, please contact:
Email: [INSERT PRIVACY EMAIL]
3. Information We Collect
Depending on the features you use, we may collect the following information.
A. Account and Personal Information
We may collect:
Full name
Mobile phone number
Email address
Profile photograph, if uploaded
Password or authentication information
Country or region
Preferred language
Account identifiers
Some information may be required to create or operate an account.
4. Phone Number and Authentication Information
The app may use your mobile number to:
register your account
sign you into the app
verify your identity
send one-time passwords (OTP)
prevent unauthorised account access
help detect fraud or misuse
Verification may be delivered through supported providers such as:
WhatsApp OTP
SMS
Firebase Authentication
another authentication provider configured by the platform
Authentication providers may receive the information required to deliver or validate the verification message.
5. Location Information
The Swaggy Demo User App may collect location information when required for transport and booking functionality.
This may include:
precise GPS location
approximate location
current pickup location
manually selected pickup location
destination location
route information
Location may be used to:
identify your pickup location
show nearby drivers or vehicles
calculate estimated routes
calculate estimated distance or fare
facilitate bookings
enable trip tracking
provide safety and support functionality
The User App generally accesses location while you are actively using location-related features, subject to your device permissions and the functionality enabled in the app.
You may disable location permissions through your device settings, but some booking or location-based features may not function correctly.
6. Booking and Trip Information
When you request or complete a trip, we may collect information including:
pickup location
destination
requested pickup time
booking date
trip route
trip distance
estimated and final fare
vehicle category
selected payment method
assigned driver
booking status
cancellation information
trip history
ratings
reviews
complaints
support requests
dispute information
This information is used to provide and administer passenger-transport functionality.
7. Payment Information
Depending on the configuration of the demo or production platform, payment options may include:
cash
EFTPOS
debit or credit card
wallet
other supported payment methods
Where payment-card processing is enabled, payments may be processed by a third-party payment provider.
We do not intentionally store full payment-card numbers or security codes on our own servers where payments are processed directly by a compliant third-party provider.
Payment-related information we may retain can include:
transaction identifier
payment method
payment status
amount
refund information
billing or transaction records
8. Communications
We may collect communications sent through or relating to the Service, including:
rider-driver chat messages
support communications
complaints
dispute messages
feedback
email enquiries
notification responses
Where in-app calling, masked calling or third-party communication services are enabled, relevant metadata may also be processed.
9. Ratings and Reviews
After a journey, users may be able to rate or review drivers or services.
We may collect:
rating score
written feedback
booking associated with the rating
date and time
moderation information
Ratings and feedback may be used for:
service quality
safety
dispute handling
platform administration
driver performance monitoring
10. Device and Technical Information
We may automatically collect technical information such as:
device type
device model
operating system
operating-system version
app version
IP address
device identifiers
push-notification token
language
time zone
crash information
diagnostic information
network information
We use this information to operate, secure, troubleshoot and improve the Service.
11. Camera, Photos and Media
Where supported features require it, the app may request permission to access:
camera
photographs
media files
This may be used when you:
upload a profile image
submit supporting information
send an image through support or chat
use another feature requiring an image
The app should access only information necessary for the feature you choose to use, subject to your device permissions.
12. Notifications
The app may send notifications relating to:
OTP verification
booking requests
driver assignment
driver arrival
trip status
cancellations
receipts
promotions
account information
safety messages
support updates
You can normally manage push-notification permissions through your device settings.
13. How We Use Your Information
We may use collected information to:
create and manage accounts
authenticate users
provide booking functionality
connect passengers with drivers
calculate routes and fares
process transactions
provide customer support
send service notifications
enable trip tracking
improve application functionality
investigate complaints and disputes
detect and prevent fraud
maintain platform security
comply with legal requirements
test and demonstrate platform features
analyse service performance
troubleshoot technical issues
14. How We Share Information
We do not sell your personal information.
Information may be shared where necessary with the following categories.
A. Drivers
When a ride is requested or accepted, relevant passenger information may be shared with the assigned driver, such as:
first name
pickup location
destination or trip information
passenger notes
booking details
profile photograph, if applicable
contact functionality
Only information reasonably necessary for the trip should be displayed.
B. Service Providers
We may use third-party providers for functions including:
cloud hosting
map and navigation services
payment processing
authentication
OTP delivery
push notifications
email delivery
analytics
error monitoring
customer support
These providers may process information as necessary to provide their services.
C. Taxi or Transport Operators
Where the platform is being demonstrated or operated for a participating taxi, rideshare or passenger-transport business, relevant booking information may be made available to that operator for dispatch, support or administration.
D. Legal Requirements
We may disclose information where reasonably necessary to:
comply with applicable law
respond to lawful requests
protect users
investigate fraud
protect our legal rights
address safety or security incidents
15. Demo and Testing Environment
The Swaggy Demo platform may be used to demonstrate software functionality to prospective clients, developers, testers or transport businesses.
Users should not intentionally submit unnecessary sensitive information into a demonstration environment.
Where test data can reasonably be used instead of genuine personal information, we recommend using test information.
If the demo environment permits real bookings or real user registration, applicable personal information will be handled as described in this Privacy Policy.
16. Data Retention
We retain information only for as long as reasonably required for purposes such as:
providing the Service
maintaining accounts
maintaining transaction or trip records
resolving complaints
fraud prevention
security
legal and regulatory compliance
legitimate business record keeping
Retention periods may vary according to the type of information.
Information may be anonymised or deleted when it is no longer reasonably required, subject to applicable legal requirements.
17. Account Deletion
Users may request deletion of their Swaggy Demo account and associated personal information.
Requests can be made through:
an in-app account deletion feature, where available; or
[INSERT PRIVACY EMAIL]
Certain information may need to be retained where required for:
legal compliance
accounting records
fraud prevention
safety
dispute resolution
enforcement of legal rights
Where information must legally be retained, it will not continue to be used for unrelated purposes.
18. Data Security
We use reasonable technical and organisational safeguards designed to protect information against:
unauthorised access
disclosure
alteration
misuse
loss
destruction
However, no internet-connected service or electronic storage system can guarantee absolute security.
19. International Processing
Some technology providers or infrastructure used by the Service may operate outside the country in which the user is located.
As a result, information may be processed or stored in another country.
Where required, we take reasonable steps to ensure information is handled consistently with applicable privacy requirements.
20. Children's Privacy
The Swaggy Demo transport-booking account is not intended to be independently operated by children where local law requires an adult account holder.
We do not knowingly collect children's personal information contrary to applicable law.
A parent, guardian or responsible adult should make bookings for children where required.
21. Your Privacy Rights
Subject to applicable law, you may have rights to:
request access to your personal information
request correction of inaccurate information
request deletion where legally available
withdraw certain permissions or consent
object to certain processing
ask questions about how your information is handled
To make a privacy request, contact:
[INSERT PRIVACY EMAIL]
We may need to verify your identity before processing a request.
22. Location and Device Permissions
You can manage permissions through your mobile device settings, including:
location
camera
photos/media
notifications
Disabling a permission may prevent features that depend on that permission from operating correctly.
23. Third-Party Services and Links
The Service may contain links to or integrations with third-party platforms.
Their handling of personal information is governed by their own privacy policies.
We encourage users to review those policies where relevant.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
new app functionality
technology changes
operational changes
regulatory requirements
The updated version will display a revised “Last Updated” date.
Material changes may also be communicated through the app or another appropriate method.
25. Contact Us
For questions, privacy requests or complaints relating to this Privacy Policy, contact:
Swaggy Demo / Swaggy InfoLabs
Website:
https://swaggyinfolabs.com/
Demo:
https://demo.swaggyinfolabs.com/
Email:
[INSERT PRIVACY EMAIL]
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